Please be sure to use the latest TextMe Up version to insure quality of calls,
Check your connection, you need an internet connection to use TextMe Up!
If you are trying to call a regular number :
- Check that you have enough credits (remember that calling landlines or cell phone numbers requires TextMe credits), if you don't then please earn credits and try again!
- Check that you dial the international format : + (country code) (number), tap a long "0" to dial "+"
- Check that the country you want to call is available on TextMe Up, (go to "Text & Call Abroad" from the left bar menu)
If you can connect the call but you are experiencing audio issue, please check this article.
If you are still experiencing issues, don't hesitate to send us a request with as much information as possible, including if possible the number or username you tried to reach, so we can investigate.