Well we can certainly help with that!
Please be sure to use the latest TextMe Up version to insure quality of calls.
Check your connection, you need an internet connection to use TextMe Up!
If you are trying to call a regular number :
- Check that you have enough credits (Remember that calling landline or cell phone number requires TextMe Up credits), if you don't then: let's earn credits before you call!
- Check that you dial the international format : + (country code) (number), tap a long "0" to dial "+"
- Check that the country you want to call is available on TextMe Up, (go to "Text & Call Abroad" from the left bar menu)
If you can connect the call but you have experiencing audio issue, please check the I'm Experiencing Audio Issue While In A TextMe Up Call.
Don't hesitate to send us a request at email@example.com.
Please make sure to send us detailed information, including, if possible, the number you tried to reach so we can investigate!